Effective Date: August 2025

Last Updated: Sept 2025

At Aixis Labs (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use the Aixis Labs mobile application (“App”) in Australia.

By using our App, you agree to the collection and use of information in accordance with this Policy and Australian privacy laws.

1.

What Information We Collect

We may collect the following types of personal and non-personal information:

• Personal Information
  Information that can identify you, such as:

• Name
• Email address
• Phone number
• Device identifiers (e.g. IP address)
• Any other information you provide voluntarily

• Usage Data
  Automatically collected when you use the App, such as:

• App usage activity
• Crash reports and performance data
• Device type, operating system, and browser type
• Location data (if you consent)

2.

How We Collect Your Information

We may collect information:

• Directly from you (e.g. when you sign up or submit a form)
• Automatically through your use of the App
• From third parties where permitted (e.g. analytics providers or integration partners)

3.

Why We Collect Your Information

We use your information to:

• Provide and improve the App’s features and functionality
• Personalise your experience
• Communicate with you about updates, features, and support
• Monitor and analyse usage for performance and security
• Comply with legal obligations

We will not use your information for purposes other than those for which it was collected, unless permitted by law or with your consent.

4.

Disclosure of Your Information

We may disclose your personal information to:

• Service providers and partners who help us operate the App (e.g. cloud storage, analytics)
• Legal or regulatory authorities if required by law
• A third party in the event of a merger, sale, or business transfer

We do not sell your personal information.

5.

Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your data may be stored on secure servers located in Australia or other countries. Where data is stored offshore, we ensure adequate data protection standards are maintained.

6.

Your Rights and Choices

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Withdraw your consent at any time (where applicable)
• Make a complaint if you believe your privacy has been breached

To exercise your rights, please contact us (see Section 9 below).

7.

Cookies and Analytics

We may use cookies and similar technologies to:

• Understand how users interact with the App
• Improve performance and user experience

You can manage your cookie preferences via your device or browser settings.

8.

Children’s Privacy

Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it promptly.

9.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

Aixis Labs

Email: [support@aixislabs.com]

We aim to respond to all privacy-related inquiries within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au

10.

Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify you through the App or via email. We encourage you to review this Policy regularly.